Terms & Conditions

1. Booking and Payment

• All bookings require advance payment (30-40% of total package cost) to confirm the reservation.
• The remaining balance must be paid before the trip commences or as mutually agreed.
• Prices are subject to change without notice until booking is confirmed with advance payment.
• All payments should be made to the official TWS Holidays bank account or through authorized payment methods only.

2. Cancellation and Refund

• Cancellations must be informed in writing via email or WhatsApp.
• Cancellation charges will apply based on the time of cancellation before the trip start date.
• Refunds, if applicable, will be processed within 15-20 working days.
• No refund will be made for any unused services during the trip.

3. Changes and Modifications

• Changes to bookings are subject to availability and may incur additional charges.
• TWS Holidays reserves the right to modify itineraries due to unforeseen circumstances.
• Any changes requested by the customer must be communicated at least 7 days before departure.

4. Travel Documents and Insurance

• Travelers are responsible for carrying valid identification documents.
• Travel insurance is recommended but not mandatory.
• TWS Holidays is not responsible for any loss of personal belongings during the trip.

5. Liability

• TWS Holidays acts only as an agent for hotels, transporters, and other service providers.
• We are not liable for any delays, accidents, loss, injury, or damage during the trip.
• Travelers are advised to follow safety instructions and guidelines provided by our team.
• Medical emergencies, natural disasters, or political unrest are beyond our control.

6. Conduct and Behavior

• Travelers must maintain decorum and respect local customs and traditions.
• Any damage caused to hotel property or vehicles will be charged to the traveler.
• TWS Holidays reserves the right to terminate services if a traveler violates rules or behaves inappropriately.

7. Force Majeure

TWS Holidays shall not be liable for any failure to perform its obligations due to circumstances beyond reasonable control, including but not limited to natural disasters, strikes, government regulations, pandemics, or any other force majeure events.

8. Governing Law

These terms and conditions are governed by the laws of India. Any disputes arising shall be subject to the exclusive jurisdiction of courts in Tamil Nadu.

9. Contact Information

For any queries or clarifications regarding these terms, please contact us at:
Email: travel@twsholidays.com
Phone: +91 93603 26363